As An Appliance Service Business Owner, Do You Know What Your Cost Of Doing Business Is?

Posted on November 1, 2011 by donaldh

Every Business Has A Cost Of Doing Business

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In any service business, you “MUST KNOW” What Your Cost Of Doing Business Is as a business owner!

So what is “Cost Of Doing Business”?

This is kind of a catch phrase in the Appliance Service Industry but certainly something that applies to all businesses. If you don’t know what your “Cost Of Doing Business” is, also referred to as “CODB”, how in the world do you know if you are making a profit or not. The truth is, you don’t.

This is one of the most critical numbers you need to know when it comes to tracking your Key Performance Indicators in your business. You have to know as an average what it cost you to send a technician to a customer’s home to diagnose and/or make a repair on a product.

You see there is a lot more to running a successful service business than just calling Continue reading →

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How To Deal With Negative Reviews On Social Media

Posted on April 22, 2012 by donaldh

Negative reviews are becoming a way of life for businesses these days. In the past, negative comments about your business were pretty much limited to your customers acquaintances and their circle of friends. However, the internet and social media have changed all that.

Once a customer is dissatisfied with your product or service, it can be just a matter of minutes before it can be spread all over the internet and to their friends through Facebook, Twitter or other types of social media.

So what do you do to deal with those negative reviews? Continue reading →

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Internet Marketing Interview with Mark Maupin

Posted on March 27, 2012 by donaldh

Join me as I have a candid conversation with Mark Maupin of Right Now Marketing as we discuss internet marketing and the impact it can have on your business. Mark is an internet marketer that specializes in Press Release Marketing and focuses on getting you name on page one of google searches in you field of expertise.

I hope you enjoy the video and learn something from it.

If you would like to contact Mark you can email him at maupin.mark@gmail.com or call 1-248-939-6232.

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Appliance Repairs Using Scratch-B-Gone with Barry Feinman & “DependableDon” Harris

Posted on March 26, 2012 by donaldh


Join “DependableDon” Harris and Barry Feinman of Scracth-B-Gone as they discuss the opportunities available to Appliance Service Companies and Appliance Delivery Companies in the area of scratch repair on stainless steel appliances.
More and more appliances are being made with stainless steel outer shells where wear and tear, bumping and banging can take their toll on these stainless steel surfaces over time. Now you don’t have to replace expensive doors or panels nor do you have to wait weeks or months for parts to arrive. You can now repair those scratches right in place without having to remove doors or panels.
Barry Feinman, owner of Scratch-B-Gone, has developed a product that will bring the fresh new look back to any stainless steel product. Within minutes, you can remove scratches and restore the new look of most stainless steel surfaces.
This can be an added revenue stream for many appliance service companies by offering these repairs to their customers. Nor is this limited to appliances. It can be done to any stainless steel surface such as hospital and hotel stainless steel elevator doors, commercial stainless steel products, stainless steel sinks and many more stainless steel environments.
Please take the time to watch this informative video and start making additional revenue in you appliance repair business.
You can learn more about the product at www.scratch-b-gone.com or contacting Barry Feinman at 888-889-9876, San Diego, Ca.

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The Future Of The Appliance Service Industry ?

Posted on March 7, 2012 by donaldh

The Future Is In Your Hands!

Author: “DependableDon” Harris

As an appliance service business owner, how confident are you about the future of your business.  Are you struggling, growing or are you stagnant. This article will help address some of those issues and concerns. In this industry as in many others, it has become increasingly difficult to remain profitable in today’s economy.

It is my opinion, based on the state of the economy, what I read, Continue reading →

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Secrets To Business Success Revealed!

Posted on November 16, 2011 by donaldh

This is a video I would recommend all small business owners watch. Sells are the backbone of the business generating all the revenues, but there are many more critical components to a successful business. Blair Singer does an awesome job identifying those key areas. Check it out and see what you think. The one that really hit home for me was knowing your numbers. As he said, numbers don’t lie and if you track them, you’ll know if you are on the right track. If you are not, it’s time to adjust, before it’s too late.

As you are watching the video, see if you can identify any areas your business may be weak in. If you find one, then take the time to work on it and improve it. You’ll be glad you did.

Please post you comments and share through social media.

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Dryer Fires and How to Prevent Them

Posted on October 17, 2011 by donaldh

October 9th-15th, 2011 is Fire Prevention week and this is a reminder that one of the largest causes of household fires in the US is dryers.

In most homes, the clothes dryer has become an indispensable part of family living. And for families with children, laundry often seems never-ending. But, many families don’t know that clothes dryers can be a leading cause of fires in the home – approximately 15,000 every year. UL rigorously inspects, certifies and tests dryers while they are still in the factory to ensure that safety standards are met. Once you bring them home, a little preventative maintenance can keep them in good working order.

What causes fires?

One of the most common causes of dryer fires is lack of maintenance. When lint traps aren’t cleaned as often as they should be, the resulting build-up in the screen or other areas can cause the dryer to perform poorly, operate at elevated temperatures and possibly overheat Continue reading →

Posted in Appliance Tips | Tagged , | 2 Comments

So, You Want To Grow Your Service Business!

Posted on October 13, 2011 by donaldh

Are you thinking about expanding your service business or service operation but just not sure if the time is right. Well, if you haven’t, you will.

Is Business Success In Your Future

As entrepreneurs and business owners we keep looking for the next opportunity to grow or try something new. After all, isn’t that the reason we went into business. We felt like there were opportunities for us out there in the business world. There always seems to be a new road or a new trail we can go down and explore. The question is, what road do we take and when do we take it. How do we know if it is the right time to Continue reading →

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Appliances – Repair or Replace?

Posted on October 7, 2011 by donaldh

I found this great little article talking about appliance repair versus replacement and I thought it would be some good information to post for our readers.

When your appliance breaks, it’s not always just the raw cost of the new appliance itself that needs to be looked at. There are other charges that could come into play when considering the whole question of repair or replace. There could be delivery charges, installation charges, haul off or recycle charges, new accessory or installation charges, etc. And not to mention the hassle it may bring to go and pick out a new appliance, waiting for it to be delivered and installed plus the headache Continue reading →

Posted in Appliance Tips | Tagged , | 4 Comments

Secrets To Profitability In The Appliance Service Business

Posted on September 29, 2011 by donaldh

To Service or Not To Service:

Service-A Puzzling Question For many Appliance Dealers

A Puzzling Question For The Self Servicing Appliance Dealer

There has been a lot of discussion lately on the USA (United Servicers Association) website on the merits of being a Self Servicing Appliance Dealer whereby you provide warranty service for a manufacturer only on the products you sell versus being an All Servicing Appliance Dealer and Servicer whereby you service any and all request for warranty service from a manufacturer regardless of who sold it.

There have been a lot of good responses, most of them in favor of being an All Servicing Dealer and I completely agree with that side of the equation. However, I thought I would break it down here and get to the real root of the problem, the mindset of the Appliance Continue reading →

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